Your Product’s Great.
But Users Still Struggle.

Your Product’s Great.
But Users Still Struggle.

We build done-for-you Customer Education Academies for SaaS companies — to shorten time-to-value, double feature adoption, and free up your support team.

See Plans & Pricing

See Plans & Pricing

Schedule a Call

Schedule a Call

"Ripple's exceptional team created a remarkable and awesome website with professionalism and creativity."

Ava Moreno

NovaTech Solutions

"Ripple's creative team delivered a remarkable & awesome website that surpassed expectations."

Ethan Sawyer

Apex Digital Ventures

“They delivered polished content fast — and our customers noticed.”

— VP Customer Experience

B2B SaaS Company

"Ripple's exceptional team created a remarkable and awesome website with professionalism and creativity."

Ava Moreno

NovaTech Solutions

"Ripple's creative team delivered a remarkable & awesome website that surpassed expectations."

Ethan Sawyer

Apex Digital Ventures

“They delivered polished content fast — and our customers noticed.”

— VP Customer Experience

B2B SaaS Company

What We Do

Modern SaaS Needs
More Than Help Docs

Modern SaaS Needs More Than Help Docs

We design, produce, and deliver high-converting training systems that help your customers succeed — and stay.

2-6 Weeks Delivery

Video Tutorials That Actually Get Watched

Clear, to-the-point walkthroughs that answer “How do I…?” before support tickets ever come in.

What’s included:

  • Scripted screen recordings (2–5 min)

  • Voiceover (AI or pro voice)

  • Subtitles + branded visuals

  • Use-case-focused lessons

  • Hosted or LMS-ready files

“One good tutorial saves 100 repetitive questions.”

A Branded Academy

4-8 Weeks Delivery

We build your central hub for training — clean, easy, and made to scale.

What you get:

  • A modern customer academy homepage

  • Organized tracks by role, use case, or product tier

  • Interactive onboarding flows

  • Video + text + quizzes in one place

“Users finally know where to go to learn — and they actually go.”

Certification Paths That Build Trust

4-8 Weeks Delivery

Give your users a reason to finish onboarding — and prove it.

What’s included:

  • Custom learning tracks

  • Simple assessments and quizzes

  • Completion badges and downloadable certificates

  • Role-based or tier-based segmentation

  • Optional leaderboard or email automation

“Certs make your power users feel like pros — and your CS team breathe easier.”

PROCESS

A Proven & Easy Process to Success: Simplify, Grow, Thrive.

Our process involves discovery, strategy, design, development, testing, and deployment, ensuring a tailored approach to meet your unique needs and goals, with transparency and collaboration every step of the way.

Step 1

Strategy Call

We map your goals, friction points, and support gaps.

Step 1

Strategy Call

We map your goals, friction points, and support gaps.

Step 1

Strategy Call

We map your goals, friction points, and support gaps.

Step 2

Plan & Script

You get a clear content roadmap based on real user behavior

Step 2

Plan & Script

You get a clear content roadmap based on real user behavior

Step 2

Plan & Script

You get a clear content roadmap based on real user behavior

Step 3

Build & Launch

We deliver polished, LMS-ready content your users will finish

Step 3

Build & Launch

We deliver polished, LMS-ready content your users will finish

Step 3

Build & Launch

We deliver polished, LMS-ready content your users will finish

Step 4

Iterate & Improve

We adjust based on usage, feedback, and feature updates

Step 4

Iterate & Improve

We adjust based on usage, feedback, and feature updates

Step 4

Iterate & Improve

We adjust based on usage, feedback, and feature updates

Why It Pays Off

What Happens When You Train Customers Right
And what it costs you when you don’t.

Book an Intro Call

Book an Intro Call

With us:

Faster Time to Value.

Customers get value faster — and stick around.

Churn at the Start Line.

Customers get stuck — or leave before they get value.

Without us:

Lower Support Volume.

Support team answers less, breathes more.

With Ripple

Ticket Overflow.

Support gets flooded with repeat questions.

Without Ripple

Higher Feature Adoption.

Feature adoption goes up — without more hand-holding.

With Ripple

Feature Blind Spots.

Features go unused, even by paying users.

Without Ripple

Scalable Training System.

Your training hub becomes a scalable asset.

With Ripple

Time + Trust Drain.

You lose time, momentum, and trust.

Without Ripple

Why It Pays Off

What Happens When You Train Customers Right
And what it costs you when you don’t.

Book an Intro Call

With Ripple

Faster Time to Value.

Customers get value faster — and stick around.

Churn at the Start Line.

Customers get stuck — or leave before they get value.

Without Ripple

Lower Support Volume.

Support team answers less, breathes more.

With Ripple

Ticket Overflow.

Support gets flooded with repeat questions.

Without Ripple

Higher Feature Adoption.

Feature adoption goes up — without more hand-holding.

With Ripple

Feature Blind Spots.

Features go unused, even by paying users.

Without Ripple

Scalable Training System.

Your training hub becomes a scalable asset.

With Ripple

Time + Trust Drain.

You lose time, momentum, and trust.

Without Ripple

Work

A Collection of Projects We've Worked On.
Delivering $10 Million in Profits to Our Valued Clients.

See Plans & Pricing

See Plans & Pricing

See Plans & Pricing

Book an Intro Call

Book an Intro Call

Book an Intro Call

How to Create AI Chatbot

Feature walkthrough, Merylis

Using Filters to Find Speaking Opportunities

Feature walkthrough, SpeakerDrive

about

“Training isn’t support. It’s strategy.
Done right, it builds trust, loyalty, and revenue.”

“Training isn’t support. It’s strategy. Done right, it builds trust, loyalty, and revenue.”

Olga Matthes

Olga Matthes

Founder & CEO, CX Training Solutions

Olga Matthes is a training systems architect with over a decade of experience designing high-impact learning programs for Fortune 500 companies and global consulting firms. She has developed onboarding and certification solutions for brands like PwC, Capital One, Verizon, and Freddie Mac — helping them cut ramp-up time, streamline support, and save millions through scalable training systems.

With a background in instructional design and educational technology, Olga specializes in translating complex systems into clear, engaging learning experiences. Her work spans systems training, customer education, and full-scale academy builds — always focused on measurable outcomes, not just engagement.

As the founder of CX Training Solutions, she now brings that enterprise-level expertise to fast-growing SaaS companies — helping them train customers faster, reduce churn, and scale support without scaling burnout.

Olga Matthes

Founder & CEO, CX Training Solutions

Olga Matthes is a training systems architect with over a decade of experience designing high-impact learning programs for Fortune 500 companies and global consulting firms. She has developed onboarding and certification solutions for brands like PwC, Capital One, Verizon, and Freddie Mac — helping them cut ramp-up time, streamline support, and save millions through scalable training systems.

With a background in instructional design and educational technology, Olga specializes in translating complex systems into clear, engaging learning experiences. Her work spans systems training, customer education, and full-scale academy builds — always focused on measurable outcomes, not just engagement.

As the founder of CX Training Solutions, she now brings that enterprise-level expertise to fast-growing SaaS companies — helping them train customers faster, reduce churn, and scale support without scaling burnout.

Olga Matthes

Founder & CEO, CX Training Solutions

Olga Matthes is a training systems architect with over a decade of experience designing high-impact learning programs for Fortune 500 companies and global consulting firms. She has developed onboarding and certification solutions for brands like PwC, Capital One, Verizon, and Freddie Mac — helping them cut ramp-up time, streamline support, and save millions through scalable training systems.

With a background in instructional design and educational technology, Olga specializes in translating complex systems into clear, engaging learning experiences. Her work spans systems training, customer education, and full-scale academy builds — always focused on measurable outcomes, not just engagement.

As the founder of CX Training Solutions, she now brings that enterprise-level expertise to fast-growing SaaS companies — helping them train customers faster, reduce churn, and scale support without scaling burnout.

Pricing

Built for SaaS Teams That Care About
Retention, Not Just Training.

We don’t sell cookie-cutter courses.
We build real customer education systems that shorten time-to-value, scale support, and make your product easier to love.

Video Tutorial Package

Get polished, on-brand walkthroughs that answer your users' top questions — before they hit support.

from

$6,000

5–7 video tutorials (script + editing + voiceover)

AI narration

Subtitles, annotations, and custom visuals

Delivered as LMS-ready files or hosted links

2 rounds of feedback

2-6 weeks delivery

Book a Call to Get Started

Learning Center Package

Popular

Give your customers a central, structured place to learn — personalized by role, plan, or use case.

from

$12,000

Full learning hub

Role-based learning paths

Integrated quizzes + resources

Up to 15 lessons (video, text, downloadable)

LMS consult and set up

Unlimited updates

4-6 weeks delivery

Book a Call to Get Started

Certification Program Package

Drive deep adoption and turn your power users into certified experts.

from

$25,000

Full certification design (path, content, tracking)

Assessments, scoring, badges, downloadable certs

Tiered or role-based tracks

LMS-integrated

Post-launch support and performance loop setup

Unlimited updates

4-6 weeks delivery

Book a Call to Get Started

Video Tutorial Package

Get polished, on-brand walkthroughs that answer your users' top questions — before they hit support.

from

$6,000

5–7 video tutorials (script + editing + voiceover)

AI narration

Subtitles, annotations, and custom visuals

Delivered as LMS-ready files or hosted links

2 rounds of feedback

2-6 weeks delivery

Book a Call to Get Started

Learning Center Package

Popular

Give your customers a central, structured place to learn — personalized by role, plan, or use case.

from

$12,000

Full learning hub

Role-based learning paths

Integrated quizzes + resources

Up to 15 lessons (video, text, downloadable)

LMS consult and set up

Unlimited updates

4-6 weeks delivery

Book a Call to Get Started

Certification Program Package

Drive deep adoption and turn your power users into certified experts.

from

$25,000

Full certification design (path, content, tracking)

Assessments, scoring, badges, downloadable certs

Tiered or role-based tracks

LMS-integrated

Post-launch support and performance loop setup

Unlimited updates

4-6 weeks delivery

Book a Call to Get Started

Video Tutorial Package

Get polished, on-brand walkthroughs that answer your users' top questions — before they hit support.

from

$6,000

5–7 video tutorials (script + editing + voiceover)

AI narration

Subtitles, annotations, and custom visuals

Delivered as LMS-ready files or hosted links

2 rounds of feedback

2-6 weeks delivery

Book a Call to Get Started

Learning Center Package

Popular

Give your customers a central, structured place to learn — personalized by role, plan, or use case.

from

$12,000

Full learning hub

Role-based learning paths

Integrated quizzes + resources

Up to 15 lessons (video, text, downloadable)

LMS consult and set up

Unlimited updates

4-6 weeks delivery

Book a Call to Get Started

Certification Program Package

Drive deep adoption and turn your power users into certified experts.

from

$25,000

Full certification design (path, content, tracking)

Assessments, scoring, badges, downloadable certs

Tiered or role-based tracks

LMS-integrated

Post-launch support and performance loop setup

Unlimited updates

4-6 weeks delivery

Book a Call to Get Started

FAQS

Frequently Asked Questions!

Can't Find Your Answer Here?
We Can Help Out!

Send Us an Email

Schedule a Call

Who is this for?

If you're a SaaS founder, VP of CS, or Head of Enablement at a company with complex features or enterprise clients — this is built for you.

How fast can we launch?

We already have some training content. Can you work with that?

Do we need an LMS in place?

What if our product changes often?

FAQS

Frequently Asked Questions!

Can't Find Your Answer Here?
We Can Help Out!

Send Us an Email

Schedule a Call

Who is this for?

If you're a SaaS founder, VP of CS, or Head of Enablement at a company with complex features or enterprise clients — this is built for you.

How fast can we launch?

We already have some training content. Can you work with that?

Do we need an LMS in place?

What if our product changes often?

FAQS

Frequently Asked Questions!

Can't Find Your Answer Here? We Can Help Out!

Send Us an Email

Schedule a Call

Who is this for?

If you're a SaaS founder, VP of CS, or Head of Enablement at a company with complex features or enterprise clients — this is built for you.

How fast can we launch?

We already have some training content. Can you work with that?

Do we need an LMS in place?

What if our product changes often?

Packages Start at $6k

Partner with Us and Elevate Your Business to New Heights!

Drop us a line at hello@cxtrainingsolutions.com

See Plans & Pricing

See Plans & Pricing

See Plans & Pricing

Schedule a Call

Schedule a Call

Schedule a Call